The Frequency

After 40 years in the fitness industry, I’ve seen every tech trend come and go. But implementing Medallia’s feedback platform across all our Just Move locations completely transformed how I run the business day-to-day.

Before Medallia, I’d learn about member complaints weeks after the fact—usually when someone was already canceling. Now I get real-time alerts on my phone the moment someone rates their experience below 7. Last month, a member at our Winter Haven location flagged that three cardio machines were down in the Just Movies area. I had our maintenance team on it within an hour, and that member became one of our biggest advocates.

The platform cut my weekly “listening tour” time from 12 hours to about 3. I used to physically visit each location trying to catch issues. Now I start my morning reviewing overnight feedback scores and immediately flag patterns—like when our Havendale sauna wasn’t hitting proper temperature for three straight days. We had it fixed before it became a bigger complaint trend.

What shocked me most was finding our juice bar had a 15-minute average wait time at peak hours across locations. We added one staff member during rush periods and our NPS score jumped 8 points in two months. I never would’ve spotted that pattern walking the floor.

The single most impactful technology perk my company offers is a full monthly subsidy for Gigabit Fiber Internet. In the design world bandwidth is oxygen because we constantly move massive assets like 4GB video files and high resolution raw photography between local drives and cloud servers. Before this perk I effectively lost an hour of productivity every day just staring at upload screens or asking my family to get off the Wi-Fi so I could send a client proof.

This perk changed my daily routine by eliminating the concept of the Transfer Tax. I no longer have to schedule my uploads for my lunch break or run them overnight to avoid choking my connection. I can now sync a terabyte project file in the background while simultaneously video conferencing with a client in high definition without a single frame of lag. It transformed the cloud from a distant storage locker into an extension of my own hard drive allowing me to collaborate in real time rather than in batches.

One technology related perk that has made a meaningful difference for us at Wisemonk is providing every team member with a unified communication and automation stack rather than a mix of disconnected tools. The core of this is a tightly configured workspace that integrates email, chat, task management, and workflow automation in one place.

For me, the biggest shift came from automating routine follow ups and status checks. Earlier, a good portion of my day went into nudging teams for updates or searching through chats and emails to confirm what was done. Now, our system automatically triggers reminders, updates task boards, and sends summaries without anyone needing to chase information.

It changed my daily routine in a subtle but powerful way. I start my day with a clean dashboard that shows priorities, open workflows, and decisions that need my input. I no longer spend the first hour catching up on scattered messages. It has also reduced context switching because everything related to a project sits in one place.

The perk is not flashy, but it removes dozens of small inefficiencies that used to drain attention. The cumulative impact is clearer communication, fewer delays, and a workday that feels more controlled instead of reactive.

One tech-related perk that has massively improved our efficiency at Eprezto is having an AI-powered chat system running through Intercom. It sounds simple, but it changed my entire day-to-day routine.

Before, I used to get pulled into endless customer questions, pricing, coverage basics, “does my car qualify?”, all the repetitive stuff. Now the bot handles around 70% of those interactions automatically, and it does it instantly. That means our one support rep can manage 20,000+ customers, and I’m not constantly context-switching to put out support fires.

The biggest change for me is mental bandwidth. Instead of chasing small issues, I get to focus on product improvements, funnel optimizations, and strategy, the things that actually move the business forward.

It didn’t just make us faster; it gave us back the focus we needed to keep scaling.

One of the biggest boosts to my day-to-day efficiency has come from using AI meeting tools like Sembly. It records every client call, transcribes it accurately, and pulls out the actions, dates, technical notes, and little details that normally get lost once the call ends. In an agency world where you’re juggling multiple projects at once, that level of recall is priceless and keeps things running smoothly.

It means I don’t have to stop mid-conversation to scribble notes or worry about missing something important. After a call, I get a clean summary that I can send to the team so everyone is aligned straight away. It has genuinely changed how I work each day, freeing up brain space and letting me focus on the quality of the conversation rather than the admin around it.

One technology-related perk my practice utilizes is secure telehealth platforms for online therapy sessions. This tool has significantly improved work efficiency by providing flexibility for both my clients and me. It allows me to connect with individuals who may have otherwise struggled to attend in-person sessions due to geographical or time constraints.

Additionally, it streamlines scheduling and documentation processes, integrating everything into one system, which reduces administrative tasks and improves workflow. For clients, the ease of accessing therapy from the comfort of their homes has increased consistent attendance and engagement.

This has transformed my daily routine by enabling me to focus more on providing quality care than on logistical challenges. The technology aligns perfectly with my role as a psychotherapist, allowing me to adapt to contemporary needs while fostering deeper connections with clients.

One technology-related perk that’s made a noticeable difference in my work efficiency is having access to secure cloud-based tools that allow me to work from anywhere. Being able to securely access systems, documents, and dashboards without being tied to a single location has streamlined my day significantly.

Instead of spending time juggling files, waiting on access, or switching between disconnected tools, my workflow is centralized and flexible. It’s changed my daily routine by reducing friction—less time troubleshooting logistics and more time focused on actual problem-solving and decision-making. That flexibility has also improved work-life balance, which indirectly boosts productivity because I’m able to stay focused and responsive without feeling rushed or constrained.

One technology-related perk that has made a meaningful difference is company-wide access to cloud-based automation and monitoring tools normally reserved for our SOC workflows. By giving every team member the same real-time visibility we use operationally, we’ve eliminated much of the manual checking, duplicate effort, and back-and-forth communication.

It has changed my daily routine by allowing me to focus on higher-value work. Instead of chasing updates or reviewing static reports, I can instantly see the status of systems, tasks, and risks. That clarity means decisions are quicker, collaboration is smoother, and the whole organisation benefits from a more efficient, secure way of working.

We implemented speech-to-text technology in our IT support ticketing system, which allows our technicians to dictate case notes and resolutions directly into the system. This has significantly improved the speed and accuracy of our data entry process, whether technicians are working in the office or on-site. The technology has changed our daily routine by eliminating the need for manual typing of detailed documentation, which has also enhanced our internal knowledge base with more comprehensive information.