7 Strategies to Make AI-Driven Wellness Solutions User-Friendly for All Employees
To uncover how to make AI-driven wellness solutions accessible to all, we’ve gathered seven insights from leaders at the forefront of employee wellness. From using plain language for accessibility to customizing wellness programs for engagement, these leaders offer invaluable tips for bridging the tech proficiency gap.
- Use Plain Language for Accessibility
- Familiar Interfaces Ease User Experience
- Incorporate Interactive On-Demand Assistance
- Enable Multilingual Support and Accessibility
- Involve Non-Technical Staff in Design
- Provide Training for Program Proficiency
- Customize Wellness Programs for Engagement
Use Plain Language for Accessibility
Minimizing technical language is essential to make AI-driven wellness solutions accessible to employees with a range of technical backgrounds.
Not everyone has grown up in the digital age; in fact, according to Bain research, workers aged 55 and older will exceed 25% of the workforce by 2031.
Steering clear of unnecessary jargon or complex terminology that might alienate users is advisable. Instead, using plain language that resonates with a broader audience, regardless of their technical expertise, is beneficial. It’s important to consider the diverse educational and professional backgrounds of the workforce, ensuring that the language used is inclusive and easily comprehensible to all.
Source: James Root et al. (2023), “Better with Age: The Rising Importance of Older Workers,” Bain. Available at: https://www.bain.com/insights/better-with-age-the-rising-importance-of-older-workers/
Familiar Interfaces Ease User Experience
At our company, we’ve integrated Digital Wellness Coaches, AI-driven tools designed to enhance employee well-being. The key to ensuring their user-friendliness for all employees, irrespective of their tech-savviness, lies in simplicity and familiarity. One approach we took was to model the interface on popular social media platforms. Many of our staff, from the warehouse to the executive suite, were already comfortable with such platforms. This familiarity reduced the intimidation factor significantly. For instance, during our initial rollout, I personally witnessed a diverse group from various departments easily navigate through the wellness program, setting up their profiles, and accessing resources without any technical hiccups.
Incorporate Interactive On-Demand Assistance
As a CEO involved in different facets of my education company, I believe that continuous learning is crucial, even with AI-driven wellness solutions. My top tip is to incorporate an interactive help or virtual assistant within the application itself. Much like learning a new language, employees can access guided help on-demand and at their own pace, bringing adaptability to various technical abilities. This availability also lessens potential intimidation and confusion stemming from new AI technology, making wellness engagement more seamless and inclusive for everyone.
Enable Multilingual Support and Accessibility
Ensuring universal accessibility in AI-driven wellness solutions is crucial for diverse employee engagement. Through the integration of robust language support and the enabling of developer-mode output, these solutions become user-friendly for individuals with varying technical proficiency. This adaptation promotes inclusivity, allowing users to navigate and engage effortlessly in their preferred language. The intentional integration of language support features acknowledges the inherent diversity within user bases, aligning with the broader goal of making AI-driven wellness solutions universally accessible. This pragmatic approach eliminates potential barriers to participation, fostering a globally inclusive and linguistically diverse workforce, and ultimately positioning technology as an enabler of employee well-being.
Involve Non-Technical Staff in Design
Create a task force of non-technical employees to provide input on the design and functionality of AI-driven wellness solutions. Their perspectives will ensure the solutions are intuitive and user-friendly. For example, HR can select representatives from different departments and organize focus groups to gather their insights. By involving non-technical employees, the solutions can be tailored to meet the needs of the majority, leading to higher adoption and satisfaction rates.
Provide Training for Program Proficiency
It’s important to ensure that the wellness program is accessible to all employees, regardless of their technical proficiency. One way to do this is to provide training and resources to help employees learn how to use the program effectively. This can include things like video tutorials, written instructions, and one-on-one support. In addition, it’s important to make sure that the program is designed with the user in mind. This means making sure that the interface is intuitive and easy to navigate, and that the program is customized to meet the unique needs of each employee.
Customize Wellness Programs for Engagement
To ensure AI-driven wellness solutions are effective for employees across various generations, it’s crucial to provide a customizable experience. I’ve learned through experience that the standard one-size-fits-all approach is not very effective. Nowadays, people like to personalize everything, and this should be the same for employee wellness programs.
Employees should be able to choose what they want in their wellness program. They should be able to pick the content they like and receive alerts for topics they’re interested in. Ensuring they see the most important and relevant information when they log in is crucial. Using this preference for personalization can really help increase employee engagement with the intranet. By meeting each person’s individual needs and preferences, the wellness program becomes more effective and appealing for everyone, regardless of their age, technical proficiency, or generational background.
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